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G2C Services Research Report

Posted on :02 November 2017

Today, Ad hoc Committee on 'Assessment on Access and Use of G2C Services' comprising members of Social and Cultural Affairs Committee and Natural Resources and Environment Committee convened a meeting to discuss on data gathered and findings on the G2C services based on the research conducted in September-October 2017. Hon'ble Phuntsho Rapten is also a member of the Ad hoc Committee.

The overall research focuses on public awareness of G2C services, types of services availed, mode of access to the services and satisfaction from the services - both online and offline.

A total of 1201 respondents for G2C users and 97 officials from Community Centres (CC) were interviewed. From the report, it was learnt that the most common services availed are firewood permit, CID renewal, security clearance, trade license renewal, household information, birth registration and rural timber.

Key findings reflected in the report suggest about 28% of the respondents were not aware of G2C services and 49% have availed G2C services. Most respondents have heard of G2C services through advertisement and CCs. Renewal of CID cards and rural timber were accessed mostly through offline mode compared to other services, and have scored very low in satisfactory rating. CCs are reported to be constrained with several challenges while providing services to public.

After 19th Session of the National Council, the Assistant Research Officers lead by Research Officers conducted a survey covering 100 Gewogs randomly selected and 20 Thromdes. The final report from the Committee shall be deliberated in the upcoming winter session of National Council.

 

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